PERANCANGAN STANDAR PROSES MANAJEMEN LAYANAN TEKNOLOGI INFORMASI BERBASIS  ITIL V3 2011: STUDI KASUS GROUP OF RETAIL AND PUBLISING KOMPAS GRAMEDIA

Agus Yulianto; . Sfenrianto

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Agus Yulianto
STMIK Nusa Mandiri Jakarta
Indonesia

. Sfenrianto
Program Pascasarjana Magister Ilmu Komputer Sekolah Tinggi Manajemen Informatika dan Komputer Nusa Mandiri (STMIK Nusa Mandiri) Jl. Salemba Raya No. 5 Jakarta Pusat
Indonesia

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