ANALISIS KEPUASAN PEGAWAI TERHADAP LAYANAN UNIT SISTEM INFORMASI MENGGUNAKAN TECHNOLOGY ACCEPTANCE MODEL DI PT KERETA API INDONESIA (PERSERO)
Abstract
Abstract
Satisfaction in work is an individual thing. Each individual will have a level of satisfaction varies according to the system of values prevailing in him. This study was conducted to determine the level of employee satisfaction with the services in the information systems unit PT Kereta Api Indonesia (Persero) in order to get results that can make service information systems unit to be better again. Based on the analysis of Multiple Linear Regression method Technology Acceptance Model , obtained the result that the employees satisfied with the usability factor ( Perceived Usefulness ) the variable Perceived Usefulness and Perceived Ease of Use influencing variable Attitude Toward Using With his existing results of scientific research , the expected improvement in the quality of services provided to the employee information systems unit.
Keywords: Employee Satisfaction, Perceived Usefulness, Perceived Ease of Use, Attitude Toward Using.
Full Text:
PDF (Bahasa Indonesia)References
Abdala, Ibrahim. 2005. Evaluating
Effectiveness of e-blackboard System using TAM Framework. AACE Journal, 15 279-287.
Adya Brata, Atep. 2004. Dasar-Dasar Pelayanan Prima, Jakarta: Gramedia Pustaka Utama.
Arikunto, S. (2013). Prosedur Penelitian: Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.
A.S, Moenir., 1992. Manajemen Pelayanan Umum di Indonesia. Jakarta:Bumi Aksara.
Basirun, 2009. Jenis-jenis Penelitian-penelitian http://basirunjenispel.blogspot.com. Diakses: 1 Juni 2016.
Bisnis, P. S. (2014). Analisis Technology Acceptance Model Dalam Memahami Niat Perilaku Mahasiswa Untuk Menggunakan E-Learning, 15–16.
Budiman, F., & Arza, F. I. (2013). Pendekatan Technology Acceptance Model Dalam Kesuksesan Implementasi Sistem Informasi Manajamen Daerah. Wahana Riset Akuntansi, 1(1), 87–110.
Retrieved from http://ejournal.fip.unp.ac.id/index.php/wra/article/view/2315
Chuttur, Mohammad. Overview of the Technology Acceptance Model: Origins,Developments and Future Directions, Indiana University, USA. ISSN 1535-6078
Devi, N. L. N. S., & Suartana, I. W. (2014). Analisis Technology Acceptance Model (Tam) Terhadap
Penggunaan Sistem Informasi Di Nusa Dua Beach Hotel & Spa. E-Jurnal Akuntansi Universitas Udayana, 6(1), 167–184. Retrieved from http://ojs.unud.ac.id/index.php/Akuntansi/article/view/7797
Duwi Priyatno, SE (2008) dalam buku paham Analisis Statistik Data Dengan SPSS Yogyakarta : Mediakom
Iranto, B. D. (2012). INFORMASI TERHADAP KINERJA INDIVIDU ( Studi pada PT . PLN ( PERSERO ) Distribusi Jawa Tengah dan DIY ).
Jahanshahi, A. A., Gashti, M. A. H., Mirdamadi, S. A., Nawaser, K., & Khaksar, S. M. S. (2011). Study the Effects of Customer Service and Product Quality on Customer Satisfaction and Loyalty. International Journal of Humanities and Social Science, 1(7), 253–260. http://doi.org/10.1057/palgrave.fsm.4760085
Martoyo, Susilo . (1992). Manajemen Sumber Daya Manusia. Jakarta : BPFE.
Moh Nazir phd : Metodologi Penelitian, 2014. Penerbit : Ghania Indonesia Malhotra, Naresh K. 2009. Riset Pemasaran Pendekatan Terapan Jilid 1. Jakarta:PT Index.
Meliawati, S. S. (2008). Determinan penerimaan penggunaan perpustakaan digital. 539.
Perangin angin, Loina (2001). Hubungan Masyarakat : Membina Hubungan Baik Dengan Publik. Bandung : CV. Lalolo.
Priyatno, D. (2012). Cara Kilat Belajar Analisis Data dengan SPSS 20. Yogyakarta: CV.Andi Offset.
Priyatno, Dwi, 2008. Mandiri Belajar SPSS untuk Analisis Data dan Uji Statistik, Edisi Pertama, Mediakom, Jakarta.
Rasim, wawan setiawan, eka fitrajaya rahman. 2008. Metodologi Pembelajaran Berbasis Komputer Dalam Upaya Menciptakan Kultur Pembelajaran Berbasis Teknologi Informasi dan Komunikasi. Pendidikan Ilmu Komputer FPMIPA UPI
Riduwan. 2013. Cara Menggunakan dan Memaknai Path Analysis (Analisis Jalur). Bandung : Alfabeta
Sarwono, Jonathan. 2011. Buku Pintar IBM SPSS Statistics 19. Jakarta: PT.Elex Media Komputindo
Santosa dan Ashari. 2005. Riset Pemasaran. PT. Gramedia Pustaka Utama : Jakarta.
Sugiyono. 2014. Metode Penelitian Kuantitatif, Kualitatif, dan Kombinasi (Mixed Methods). Bandung : Alfabeta
Ulwan, Nashihun. (2014). Cara Membaca atau Melihat Tabel T. Didapat dari : http://www.portal-statistik.com/2014/05/cara-membaca-atau-melihat-tabel-t.html Diakses: 18 Juli 2016.
Ulwan, Nashihun. (2015). Cara Membaca atau Melihat Tabel F dengan Excel. Didapat dari : http://www.portal-statistik.com/2015/05/cara-membaca-atau-melihat-tabel-f.html Diakses: 18 Juli 2016.
DOI: https://doi.org/10.31294/ji.v3i2.1191
Refbacks
- There are currently no refbacks.
Index by:
 |  |  |  |  |
 |  |  |  |  |
 |  |  |
Published by Department of Research and Public Service (LPPM) Universitas Bina Sarana Informatika with supported Relawan Jurnal Indonesia
Jl. Kramat Raya No.98, Kwitang, Kec. Senen, Kota Jakarta Pusat, DKI Jakarta 10450
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License