Information System Success Model pada Aplikasi ALAMI Sharia

Novy Fitri Khotimah, Abdul Yusuf

Abstract


Fintech atau financial technology adalah salah satu bisnis yang fokus pada penyediaan layanan keuangan yang menggunakan perangkat lunak dan teknologi modern. Saat ini fintech telah menjadi tren di berbagai negara. Perkembangannya bukan hanya terjadi pada fintech konvensional saja melainkan juga fintech syariat. Indonesia juga menempati posisi teratas jumlah fintech syariat terbanyak di dunia sepanjang tahun 2021. Hal tersebut menjadi barometer perkembangannya di Indonesia. Di mana secara jangka panjang, kehadiran fintech syariat juga bisa memberikan akses dan edukasi kepada masyarakat. Namun faktanya, harapan tersebut dapat terjadi apabila platform yang digunakan sesuai dengan kebutuhan penggunanya Oleh karena itu, tren ini menjadi momentum bagi para pengembang aplikasi untuk terus meningkatkan performanya seperti yang dilakukan oleh platfrom aplikasi ALAMI Sharia. Untuk mengetahui keberhasilan aplikasi ALAMI Sharia di mata pengguna, maka perlu dilakukan pengukuran keberhasilan aplikasi tersebut dengan menggunakan model DeLone dan McLean (2003). Data yang diterima diolah dan diperoleh 71 responden dengan data yang valid. Hasil uji validitas dan reliabilitas yang dilakukan dengan SPSS dinyatakan valid dan reliabel. Hasil penelitian menunjukkan bahwa kualitas sistem, kualitas informasi dan kualitas layanan berpengaruh signifikan terhadap penggunaan dan kepuasan pengguna. Hasil koefisien determinasi menggambarkan besarnya kontribusi variabel-variabel yang diteliti. Tes simultan juga dilakukan dalam penelitian ini. Hasilnya adalah variabel independen memengaruhi variabel dependen secara simultan. Oleh karena itu, mempelajari setiap faktor model DeLone dan McLean sangat penting untuk meningkatkan/mempromosikan platform yang memenuhi kebutuhan pengguna.

Full Text:

PDF

References


Abidin, A., Zahra, N. S., & Yusuf, A. (2023). Kesuksesan Aplikasi Kredivo Berdasarkan Information System Success Model (ISSM). Jurnal Maksipreneur, 12(No. 2), 602–616. https://doi.org/http://dx.doi.org/10.30588/jmp.v12i2.1045

Alam, A., & Saputro, I. A. (2022). A Qualitative Analysis of User Interface Design on a Sharia Fintechapplication Based on Technology Acceptance Model (Tam). Jurnal TAM (Technology Acceptance Model), 13(1), 9. https://doi.org/10.56327/jurnaltam.v13i1.1142

Alkraiji, A. I. (2021). An examination of citizen satisfaction with mandatory e-government services: comparison of two information systems success models. Transforming Government: People, Process and Policy, 15(1), 36–58. https://doi.org/10.1108/TG-01-2020-0015

Alsmadi, A. A., Aalrawashdeh, N., Al-Gasaymeh, A., Al_hazimeh, A. M. d., & Alhawamdeh, L. (2023). Adoption of Islamic Fintech in lending services through prediction of behavioural intention. Kybernetes, March. https://doi.org/10.1108/K-10-2022-1362

Alyoussef, I. Y. (2023). Acceptance of e-learning in higher education: The role of task-technology fit with the information systems success model. Heliyon, 9(3), e13751. https://doi.org/10.1016/j.heliyon.2023.e13751

Aulia, M., Yustiardhi, A. F., & Permatasari, R. O. (2020). An overview of Indonesian regulatory framework on Islamic financial technology (fintech). Jurnal Ekonomi & Keuangan Islam, 6(1), 64–75. https://doi.org/10.20885/jeki.vol6.iss1.art7

Choi, W., Rho, M. J., Park, J., Kim, K. J., Kwon, Y. D., & Choi, I. Y. (2013). Information system success model for customer relationship management system in health promotion centers. Healthcare Informatics Research, 19(2), 110–120. https://doi.org/10.4258/hir.2013.19.2.110

Chusnah, & Indriana, K. T. (2020). Pengaruh Kemudahan dan Keamanan Terhadap Kepuasan Konsumen Fintech”. Kinerja Jurnal Ekonomi Dan Bisnis, 3 No 1.

Cidral, W. A., Oliveira, T., Di Felice, M., & Aparicio, M. (2018). E-learning success determinants: Brazilian empirical study. Computers and Education, 122, 273–290. https://doi.org/10.1016/j.compedu.2017.12.001

Dawood, H., Al Zadjali, D. F., Al Rawahi, M., Karim, D. S., & Hazik, D. M. (2022). Business trends & challenges in Islamic FinTech: A systematic literature review. F1000Research, 11, 1–27. https://doi.org/10.12688/f1000research.109400.1

Franque, F. B., Oliveira, T., & Tam, C. (2021). Understanding the factors of mobile payment continuance intention: empirical test in an African context. Heliyon, 7(8), e07807. https://doi.org/10.1016/j.heliyon.2021.e07807

Gable, G. G., Sedera, D., & Chan, T. (2008). Re-conceptualizing information system success: The IS-impact measurement model. Journal of the Association for Information Systems, 9(7), 377–408. https://doi.org/10.17705/1jais.00164

Glavina, S., Aidrus, I., & Trusova, A. (2021). Assessment of the Competitiveness of Islamic Fintech Implementation: A Composite Indicator for Cross-Country Analysis. Journal of Risk and Financial Management, 14(12), 602. https://doi.org/10.3390/jrfm14120602

Harlie, M., Hairul, Rajiani, I., & Abbas, E. W. (2019). Managing information systems by integrating information systems success model and the unified theory of acceptance and usage of technology. Polish Journal of Management Studies, 20(1), 192–201. https://doi.org/10.17512/pjms.2019.20.1.17

HAryono, S. (2017). Metode SEM Untuk Penelitian Manajemen AMOS Lisrel PLS (1 st). PT Luxima Metro Media.

Iivari, J. (2005). An Empirical Test of the DeLone-McLean Model of Information System Success. Data Base for Advances in Information Systems, 36(2), 8–27. https://doi.org/10.1145/1066149.1066152

Jen, W. Y., & Chao, C. C. (2008). Measuring mobile patient safety information system success: An empirical study. International Journal of Medical Informatics, 77(10), 689–697. https://doi.org/10.1016/j.ijmedinf.2008.03.003

Juliandi, A. (2014). Metodologi Penelitian Bisnis. Umsu Pers.

Karjaluoto, H., Shaikh, A. A., Saarijärvi, H., & Saraniemi, S. (2019). How perceived value drives the use of mobile financial services apps. International Journal of Information Management, 47(August), 252–261. https://doi.org/10.1016/j.ijinfomgt.2018.08.014

Katadata.co.id. (2022). Daftar Negara dengan Fintech Syariah Terbanyak, Indonesia Juaranya. Databoks.Katadata.Co.Id. https://databoks.katadata.co.id/datapublish/2022/09/15/daftar-negara-dengan-fintech-syariah-terbanyak-indonesia-juaranya

Kurnianingsih, M., Azhari, A. F., Dimyati, K., Absori, A., Wardiono, K., Kuswardhani, K., & Nurrachman, A. D. (2022). Criminal Victimization: Women and Fintech Financing from the Theory of Lifestyle Exposure. International Journal of Multicultural and Multireligious Understanding, 9(2), 157. https://doi.org/10.18415/ijmmu.v9i2.3357

Maqableh, M., Hmoud, H. Y., Jaradat, M., & Masa’deh, R. (2021). Integrating an information systems success model with perceived privacy, perceived security, and trust: the moderating role of Facebook addiction. Heliyon, 7(9), e07899. https://doi.org/10.1016/j.heliyon.2021.e07899

Menne, F., Surya, B., Yusuf, M., Suriani, S., Ruslan, M., & Iskandar, I. (2022). Optimizing the Financial Performance of SMEs Based on Sharia Economy: Perspective of Economic Business Sustainability and Open Innovation. Journal of Open Innovation: Technology, Market, and Complexity, 8(1). https://doi.org/10.3390/joitmc8010018

Misissaifi, M., & Sriyana, J. (2021). Faktor-Faktor Yang Mempengaruhi Minat Menggunakan Fintech Syariah. IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita, 10(1), 109–124. https://doi.org/10.46367/iqtishaduna.v10i1.276

Mohammadi, H. (2015). Investigating users’ perspectives on e-learning: An integration of TAM and IS success model. Computers in Human Behavior, 45, 359–374. https://doi.org/10.1016/j.chb.2014.07.044

Nugraha, D. P., Gufron, I. A., Pringgondani, P., & Ilhamdi, I. (2022). The Effect of Sharia Financial Literature, Government Support and Sharia Fintech on MSME Sustainability. Enrichment: Journal of Management, 12(2), 1365–1372.

Okonkwo, C. W., Amusa, L. B., & Twinomurinzi, H. (2023). Mobile wallets in cash-based economies during COVID-19. 123(2), 653–671. https://doi.org/10.1108/IMDS-01-2022-0029

Rabbani, M. R., Bashar, A., Nawaz, N., Karim, S., Ali, M. A. M., Rahiman, H. U., & Alam, M. S. (2021). Exploring the role of islamic fintech in combating the aftershocks of covid-19: The open social innovation of the islamic financial system. Journal of Open Innovation: Technology, Market, and Complexity, 7(2). https://doi.org/10.3390/joitmc7020136

Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the validity of IS success models: An empirical test and theoretical analysis. Information Systems Research, 13(1), 50–69. https://doi.org/10.1287/isre.13.1.50.96

Rakhmah, S. N., & Widyastuty, W. (2019). Mengukur Tingkat Kesuksesan Website E-Government pada Sistem Seleksi CPNS Nasional (SSCN) Menggunakan Model Delone Mclean. Inti Nusa Mandiri, 14(1), 129–138.

Rusydiana, A. (2019). Bagaimana Mengembangkan Industri Fintech Syariah di Indonesia? Pendekatan Interpretive Structural Model (ISM). Al-Muzara’ah, 6(2), 117–128. https://doi.org/10.29244/jam.6.2.117-128

Sabherwal, R., Jeyaraj, A., & Chowa, C. (2006). Information system success: Individual and organizational determinants. Management Science, 52(12), 1849–1864. https://doi.org/10.1287/mnsc.1060.0583

Talwar, S., Dhir, A., Khalil, A., Mohan, G., & Islam, A. K. M. N. (2020). Point of adoption and beyond. Initial trust and mobile-payment continuation intention. Journal of Retailing and Consumer Services, 55, 102086. https://doi.org/10.1016/j.jretconser.2020.102086

Tam, C., Loureiro, A., & Oliveira, T. (2020). The individual performance outcome behind e-commerce: Integrating information systems success and overall trust. Internet Research, 30(2), 439–462. https://doi.org/10.1108/INTR-06-2018-0262

Tam, C., & Oliveira, T. (2016). Understanding the impact of m-banking on individual performance: DeLone & McLean and TTF perspective. Computers in Human Behavior, 61(May 2018), 233–244. https://doi.org/10.1016/j.chb.2016.03.016

Tam, C., & Oliveira, T. (2017). Understanding mobile banking individual performance: The DeLone & McLean model and the moderating effects of individual culture. Internet Research, 27(3), 538–562. https://doi.org/10.1108/IntR-05-2016-0117

Towoliul, J. E. ., & Tumbuan, W. J. F. . (2017). Pengaruh Faktor Pribadi dan Faktor Keluarga Terhadap Keputusan Pembelian di Rumah Makan Waroeng Tepi Laut, Manado. Jurnal EMBA, 5(2), 308–322.

Wiwesa, N. R. (2021). USER INTERFACE DAN USER EXPERIENCE UNTUK MENGELOLA. Jurnal Sosial Humaniora Terapan, 3(2).

Wu, R. Z., & Tian, X. F. (2021). Investigating the impact of critical factors on continuous usage intention towards enterprise social networks: An integrated model of is success and ttf. Sustainability (Switzerland), 13(14). https://doi.org/10.3390/su13147619

Xu, F., & Du, J. T. (2018). Factors influencing users’ satisfaction and loyalty to digital libraries in Chinese universities. Computers in Human Behavior, 83, 64–72. https://doi.org/10.1016/j.chb.2018.01.029

Yahya, A. (2021). Sharia Fintech Development in Indonesia. EAI Innovating Research. https://doi.org/10.4108/eai.17-7-2020.2302984

Yahya, A., Affandy, A., & Narimawati, U. (2020). Pengembangan UMKM Melalui Pemanfaatan Model Layanan Fintech Syariah Ammana.id. Is The Best Accounting Information Systems and Information Technology Business Enterprise This Is Link for OJS Us, 5(2), 106–120. https://doi.org/10.34010/aisthebest.v5i2.3049

Yakubu, M. N., & Dasuki, S. I. (2018). Assessing Elearning Systems Success In Nigeria An Application Of The Delone And Mclean Information Systems Success Model. 17(2), 1–14.

Zaied, A. N. H. (2012). An Integrated Success Model for Evaluating Information System in Public Sectors. … of Emerging Trends in Computing and Information …, 3(6), 814–825. http://www.doaj.org/doaj?func=fulltext&aId=1093381




DOI: https://doi.org/10.31294/jp.v22i1.16669

Copyright (c) 2024 Novy Fitri Khotimah, Abdul Yusuf

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 dipublikasikan oleh LPPM Universitas Bina Sarana Informatika Jakarta

Jl. Kramat Raya No.98, Kwitang, Kec. Senen, Kota Jakarta Pusat, DKI Jakarta 10450
Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License