EVALUASI TATA KELOLA LAYANAN TEKNOLOGI INFORMASI PADA AREA SERVICE OPERATION MENGGUNAKAN KERANGKA KERJA ITIL VERSI 3 (Studi Kasus: Pada Dinas Komunikasi Dan Informasi Kota Depok)

Abstract

Information Tehnology is evolving so fast and has changed the pattern of how an organization's activities. The fact the increasing dependence on IT to achieve strategic goals and needs of the organization to be the main drivers of the importance of IT.All companies that use IT certainly rely on IT for success. If IT processes and IT services are implemented, organized, and supported by an
appropriate level then what the company's objectives will be achieved. This study was conducted to evaluate the extent of the implementation of ITSM (information technology service management) that exist in the IT services using ITIL (information technology infrastructure library) Version 3 in the area of service operationframework Diskominfo. The results will show the level of maturity of IT services are then given advice on adjustments IT services company in accordance with ITIL version 3.

Keywords: ITSM, ITIL, Service Operation, Maturity Levels