PENGARUH KEPEMIMPINAN PELAYAN DAN BUDAYA ORGANISASI TERHADAP PENGELOLAAN KONFLIK

Abstract

Conflict, both internal and external conflicts, can cause problems in organization
because of differences in purpose, interests, personalities, experiences, perceptions,
and motivations among individuals or groups in the organization. Every leader needs
to apply conflict management to curb the excessive nature of competition and
undermine the spirit of synergism organization. Through servant leadership style and
organizational culture, leaders are expected to be able to apply conflict management
in accordance with the circumstances in the organization. The research proves that
there is an influence between servant leadership and organizational culture to
conflict management in PT. Indonesia Power - UBH at Jakarta. The evident from the
results obtained from the calculation showed that there is a significant influence
partially and simultaneously of servant leadership and culture organization towards
conflict management. It can be concluded that the improvement, socialization and
implementation of servant leadership and organizational culture are important to
improve the leaders’ conflict management skills in PT. Indonesia Power - UBH,
Jakarta.