PENGUKURAN TINGKAT PELAYANAN TATA KELOLA TEKNOLOGI INFORMASI DENGAN MENGGUANAKN DOMAIN ME ( MONITORNG AND EVALUATION ) PADA KERANGKA KERJA COBIT 4.0 (Studi Kasus : Digibook, Jakarta)

Sandra Jamu Kuryanti

Abstract


Good IT management application of information technology is expected to run optimally . IT management is best done by assessing the suitability anatara application of IT and business processes of the organization. With the increasing use of IT in business , IT governance becomes important concepts discussed . IT governance information system services to customers in digibook been done although still not running optimally because they have not reached the expected level of maturity . Analysis was conducted to determine the maturity level of IT governance maturity level based on the condition of governance institutions currently obtained through questionnaire , interview and observation in accordance with the standards set by COBIT. Analysis maturity level is done by processing the results of the questionnaire respondents maturity models . Questionnaire design is done by providing a number of questions for each level of control objectives that exist in the Domain Monitoring and Evaluation ( ME ) . The level of maturity ( Maturity Level ) that exist in every domain of IT processes contained in the monitor and Evaluate ( ME ) on average 3,246 and still be at level 3 ( defined process).


Keywords: COBIT , Monitoring and Evaluation ( ME ) , IT Governance


Full Text:

PDF

References


IT Governance Institute. “Management Guidelines & Audit Guidelines, Control Objectives”, COBIT 3rd ed. USA: ICASA. 2000

IT Governance Institute and the Office of Commerce . Aligning COBIT, ITIL and ISO 17799 for Business Benefit, IT Governance Institute and the Office of Government Commerce. 2005

IT Governance Institute. Board Brifiengon IT Governance, 2nd Edition, IT Governance Instiutute. 2003

IT Governance Institute. COBIT 4.0: Control Objectives, Management Guidelines, Maturity Models, IT Governance Instiutute. 2005




p-ISSN  2339-1928

e-ISSN 2579-633X


Editor's Address:

AMIK BSI Pontianak

Jl. Abdurrahman Saleh No.18 A Pontianak, Kalimantan Barat 78124

Telp : (0561)583924

Fax : (0561) 583934

Email : jurnalkhatulistiwainformatika@bsi.ac.id 

Jurnal Khatulistiwa Informatika Indexed by: